Frequently Asked Questions

Confidence coaching is a specialized form of life coaching that focuses on helping you build genuine self-trust, overcome self-doubt, and take action aligned with your values. It's not about 'faking it' - it's about doing the inner work to actually believe in yourself.

No. Therapy focuses on healing past wounds and treating mental health conditions. Coaching is forward-focused - it's about where you want to go. I work with people who are mentally healthy but stuck. If therapy would be more beneficial, I'll always recommend that first.

Not at all! While many of my clients are women, I work with people of all genders. Self-doubt doesn't discriminate.

All sessions happen via Zoom video call. You'll receive a private link before each session. All you need is a quiet space and stable internet. I serve clients nationwide from Kansas City, KS.

Coaching works best when you're willing to be honest and do the work between sessions. I can't guarantee specific outcomes, but I can promise that if you show up with openness, you will grow. If after our Breakthrough Session you're not sure, there's zero pressure.

It depends on your goals. Some clients see meaningful shifts in 4-6 sessions. Deeper transformational work often takes 3-6 months. We'll talk about realistic timelines during your Breakthrough Session.

It's a free, 30-minute conversation where I listen to what's going on, ask a few questions, and we figure out together whether coaching is right for you. It's NOT a sales call. If coaching isn't the right fit, I'll tell you.

Absolutely. You can upgrade, downgrade, or switch packages at any time. Your coaching should fit your life, not the other way around.

Yes. Payment options are available for coaching. We can discuss pricing and an arrangement that fits during your Breakthrough Session.

No. Instant-access downloads are final sale once purchased. For help applying a paid product, email support@risewithjen.com within 30 days. Each paid order includes one complimentary 30-minute Product Support Call with Jen.

Workshops, replay access, mini-trainings, and other low-ticket digital offers are generally non-refundable once access is granted. Report technical access issues within 7 days of purchase so we can help.

Self-paced courses have a 14-day conditional refund window. You must show genuine effort by completing the required first-step material, such as the first lesson, workbook exercise, or reflection assignment.

Live coaching, group programs, private coaching packages, and other live containers are non-refundable once the program or coaching relationship has begun. The existing 24-hour rescheduling terms still apply.

A payment plan is an arrangement for the full purchase price, not a cancel-anytime subscription. All scheduled payments remain due unless otherwise stated in writing.

Email support@risewithjen.com with your name, purchase email, order number if available, and a brief explanation. Limited exceptions, including unresolved access issues, duplicate purchases, or circumstances required by law, are reviewed case by case.

I require 24 hours notice for rescheduling. Late cancellations may forfeit the session fee. Life happens - if there's an emergency, just communicate with me and we'll figure it out.

With your permission, yes. Momentum and Transformation package clients receive session recordings so they can revisit key moments. You can opt out at any time.

1:1 coaching is fully personalized to your specific situation. Group coaching provides community, shared learning, and the power of realizing you're not alone. Many clients do both.

If you're in crisis, please contact a licensed mental health professional, call 988 (Suicide & Crisis Lifeline), or go to your nearest emergency room. I am a life coach, not a therapist, and am not equipped to handle mental health emergencies.

Just show up as you are. I'll send you a brief intake form beforehand so we can make the most of our time. But there's no homework before session one - just an open mind.

I primarily work with individuals, but I do offer leadership confidence coaching that's popular with professionals. For corporate workshops or team coaching, please reach out via the contact form.